Shipping Policy

Effective Date: January 1, 2024
Last Updated: January 1, 2024

Shipping Overview

Marcy Tool Co., Inc. is committed to delivering your orders safely and efficiently. This policy outlines our shipping methods, timeframes, and policies for both domestic and international orders.

Shipping Origin

All orders ship from our facility located at:

Marcy Tool Co., Inc.
14666 Central Ave.
Chino, CA 91710
United States

Domestic Shipping (United States)

Shipping Carriers

We currently ship via:

Lead Times and Processing

Item Type Processing Time Shipping Time Total Lead Time
Stock Items (Standard) 1-2 business days 1-3 business days 3-5 business days
Stock Items (Rush) Same day 1-2 business days 1-2 business days
Larger Orders 2-3 business days 1-3 business days Additional time may be required
Custom Parts Varies by specifications 1-3 business days Depends on current workload

Shipping Costs

Shipping costs are calculated based on:

Shipping charges will be quoted and confirmed before order processing.

International Shipping

Important: International orders require full payment prior to shipment. All customs duties, taxes, and import fees are the responsibility of the importer.

International Shipping Requirements

International Restrictions

Some items may not be eligible for international shipping due to:

Rush Orders and Expedited Shipping

Rush Processing Available: Stock items can be processed for rush delivery in 1-2 business days when available.

Rush order requirements:

Order Processing and Tracking

Once your order is processed:

  1. You will receive order confirmation via email
  2. Tracking information will be provided when available
  3. You can contact us for status updates
  4. Delivery confirmation will be sent upon completion

Packaging and Handling

All items are carefully packaged to ensure safe delivery:

Delivery Issues

If you experience delivery problems:

Special Handling Requirements

For items requiring special handling:

Shipping Insurance

Insurance options:

Holiday and Weekend Shipping

Shipping considerations for holidays:

Shipping Questions

For questions about shipping, tracking, or delivery:

Phone: 818.242.2644
Email: sales@marcytool.com
Business Hours: Monday-Friday, 7:00 AM - 4:00 PM EST

We're here to help ensure your orders arrive safely and on time.